J Turner Resarch Top 35 for 2014 List

It was just announced that both Wentworht House and Lincoln Pointe made the J Turner Research Top 35 for 2014 List!

Each year, J Turner Research compiles a list of the top 35 Apartments in the nation that have the best rankings in customer service.

J Turner announces the Top 35 Properties for Excellence in Customer Service for 2014. This annual recognition is based on the Turner Apartment Loyalty Index  (TALi™) programthat measures resident satisfaction on a monthly basis. The TALi™ model measures parameters that drive behaviors such as extended length of stay, increased referrals, and brand loyalty.

To be eligible for this recognition, a property should have been on the TALi™ program for six months and it should have received a minimum of 20 responses. 

The TALi™ program allows benchmarking and trending to identify best practices along with recognizing outstanding performers in customer service. 

J Turner Research Ranks Lincoln Pointe Miami’s Best Property

Miami—Lincoln Pointe Apartments, managed by LCOR, has been ranked the “Best Property” with the most satisfied apartment residents in Miami by J Turner Research, a provider of market research for the multifamily industry.

J Turner Research conducted an online reputation assessment study, tracking and analyzing information from the leading apartment rating sites on 155 Miami properties. While multiple ratings scales posed a challenge, J Turner Research overcame that hurdle by devising a statistical model establishing a single scoring scale of 1 to 100, representing the aggregates of relevant sites.

The average score in resident satisfaction for Miami properties was 41. That score established a benchmark with which to compare an array of city properties. Lincoln Pointe Apartments earned the best score of 73. Camden Doral Villas and Ludlam Point Apartments finished second and third with scores of 66 and 64, respectively.

Located in the scenic community of Aventura, Lincoln Pointe Apartments has a number of very impressive qualities. “The property makes a beautiful first impression when you first walk onto the grounds, with amazing waterfront views of Williams Island and views of the resort-style pool area from every home,” LCOR’s director of residential property management Kathy Masterson tells MHN.

When LCOR assumed management of Lincoln Pointe in 2011, it completely renovated many property features, including the pool, barbecue areas and clubhouse, Masterson says. The clubhouse won the SEFFA 2011 Best Clubhouse Design, while the model units at Lincoln Pointe took home the SEFFA 2011 Best Model Apartment Award.

Both the clubhouse and models were designed by Martin Langmead of APT Design Studios, Masterson adds.

“Lincoln Pointe Apartments has been successful in keeping its residents happy, as evident from being ranked as the best property in Miami,” says Joseph Batdorf, president of J Turner Research. “We hope that our national online reputation assessment study will initiate and accelerate a discussion on the impact of online reviews and industry best practices to earn positive feedback from apartment residents.”

Asked what should be the key takeaway for Lincoln Pointe Apartments from the J Turner Research findings, Masterson didn’t hesitate. It is that while Lincoln Pointe is not the newest property on the block with over-the-top amenities, there is just no substitute for top-notch property management, she believes.

“Our dedicated team at Lincoln Pointe was pushed great customer service to the highest levels of hospitality,” she says. “Our two greatest compliments are the above-average resident retention and resident referrals, year in and year out.”

LCOR Residential Management Wins Six Prestigious Awards From Property Management Association

LCOR Residential Management, the multifamily residential asset and property management arm of LCOR, received multiple top honors from the Property Management Association (PMA) at its 2010 Annual Marketing and Advertising Awards breakfast on December 9, 2010.

The Property Management Association is the Washington, D.C. region's premier property management organization. Its members include nearly 600 professionals managing 250,000 residential apartments and 150 million square feet of commercial space. Members also include more than 325 firms that provide products and services to the property management industry.

LCOR Residential Management won four top honors and two honorable mentions, including:

  • “2010 Marketing and Advertising Excellence Award” in the Model Apartment (stabilized) category for Ravens Crest. Ravens Crest is a 444-unit garden apartment community on a 28-acre site in the Manassas submarket of Prince William County, Virginia.
  • “2010 Marketing and Advertising Excellence Award” in the Leasing Center (stabilized) category for Ravens Crest.
  • “2010 Marketing and Advertising Excellence Award” in the Exterior Directional Signage (lease-up) category for Wentworth House at North Bethesda Center. Wentworth House is a 312-unit luxury high-rise apartment building in North Bethesda, Maryland, and is part of the mixed-use development rising adjacent to the White Flint Metro station.
  • “2010 Marketing and Advertising Excellence Award” in the Leasing Center (lease-up) category for Wentworth House at North Bethesda Center.
  • “2010 Honorable Mention” in the Model Apartment (stabilized) category for Commons of McLean. Commons of McLean is a 577-unit apartment and townhome community in the Tysons Corner area of McLean, Virginia.
  • “2010 Honorable Mention” in the Leasing Center (stabilized) category for Commons of McLean.

“With more than 30 years of experience managing and marketing residential rental communities in the Washington, D.C. area, LCOR is honored and pleased to be recognized by the Property Management Association for our work,” said Peter DiLullo, III, vice president of LCOR Residential Management.

“By delivering superior service and results, our residential property management business has nearly doubled in units under management in the past year. Thanks to our outstanding team, which is led by Kathy Masterson, for earning this level of professional recognition. On the basis of the team's performance, LCOR Residential has been able to grow significantly this year.” The lead designer of LCOR's model apartments and leasing centers that were recognized with PMA awards was A.P.T. Design Studio (www.APTdesignstudio.com) of San Marcos, Calif.